Shipments

Your pack shipment

Packages are generally dispatched same day or within 2 days after receipt of payment and are shipped via USPS or UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are tightly fitted or amply sized to prevent damage during the delivery.

Hair-on-Wheels Local Delivery

Our in-house same day delivery service is available within following metropolitan area. 

  • Washington DC metro area
  • Baltimore metro area
  • Richmond metro area (beginning July 15, 2015)
  • Virginia Beach Hampton Road metro area (beginning August 15, 2015)

The drivers run regular routes daily. Please call us at 301-577-0707 to find the schedule.

USPS Priority Mail or UPS Ground Service

UPS services are designed by the zones. Closer you live, faster it delivers. USPS Priority Mail delivers faster, at similar shipping cost, if you live far from our distribution centers. Depending on your address, we may change your choice of carrier for faster delivery.

Order Cut-off Time

USPS or UPS carrier trucks pick-up shipments daily from our warehouse at around 5:00 pm EST. Any orders made after 4:15 pm EST will be processed on following business day.

Lost Package

It is rare but it is possible to lose your package during the delivery. UPS and USPS insure up to $100. If your order is more than $100, you may purchase additional insurance to protect your order. If your order didn't arrive in reasonable time, please feel free to call us at 301-577-0707 to track your package.